Covid 19 Response

At West End Thrift, the health, safety,  and well-being of our shoppers, volunteers, and donors is our top priority.  As a mission-based non-profit organization, we care deeply about the people and community we serve. Because we want to be thoughtful and careful in every decision we make,  as we slowly reopen, in accordance with state and local guidance, there will be new sanitization and social distancing policies in place to protect our guests and our volunteers. Thanks so much for your understanding as we wade through these unchartered waters together.

What we are doing to keep customers safe:

  • Enhanced cleaning measures that meet with Virginia Department of Health standards will be in effect to help reduce the spread of COVID-19.
  • All shoppers and volunteers will be required to wear a mask that covers their mouth and nose at all times while they are in the store.  
  • We reserve the right to limit the number of shoppers that may be in the building at the same time. 
  • Please maintain a social distance of least 6 feet between yourself and other customers or volunteers
  • Please refrain from touching items you do not wish to purchase. Please keep your children with you and ensure they do the same. 
  • We have implemented social distancing measures at the cashwrap.  We will encourage shoppers to pack their own items into bags. Cash and credit will be accepted. 
  • Carts will be wiped down after each customer.  
  • Dressing rooms are closed and at this time we request that you not try on clothing at all to prevent any chance of contamination.

What we are doing to keep volunteers safe:

  • Our volunteers  have been instructed on health and safety precautions.
  • All volunteers will be required to wear a mask and will be given frequent breaks to wash hands and remove masks.
  • Volunteers should maintain at least a 6 foot distance between themselves and guests. 
  • Volunteers who have traveled abroad or to high-risk areas will be asked to not work for a period of 2 weeks.
  • We are encouraging our volunteers that may be at higher risk to stay at home.

What we are doing to keep donors safe:

  • As of Oct 1, donations may be dropped off at our Willard Rd entrance Wednesday thru Friday, 11-3 and Saturday, 10-1.
  • Contactless drop-off is required of all donors.  Please bring help if you need assistance unloading your donations.  Our volunteers will be practicing social distancing and will not be available to help. Donations will now be brought in to the building if space is available.  Please follow instructions on signage when you arrive to get instructions where to place your items.  Your assistance bringing your donations in to the store helps save the backs of our volunteers so we thank you in advance for your assistance. We are operating with a very limited staff so please keep that in mind when you arrive. 
  • We will still be using the trailer for some donations. Please refer to instructions on signage when you arrive.  Donors should place their larger, heavier, more stable items on the bottom and then stack above.  Please, please, please take your items to the back of the trailer so that there will be room for others that come after you.  
  • Please keep in mind our “do not take” items and not take up precious space with items that we will have to dispose of with our limited number of volunteers.

West End Thrift  wants to continue to play a role in helping individuals and communities emerge stronger from the Covid 19 pandemic. Please check our website; and Facebook and Instagram, @westendthrift often for additional information and updates. Thank you for partnering with us during these difficult times!

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